What happens if I cancel a reservation as an owner?

(Excerpt from Owner Policies)

Cancellations by van owners are and should continue to be extremely rare. When cancellations occur, they are typically for reasons well beyond an owner’s control. Regardless, cancellations on confirmed reservations disrupt travel plans and undermine renter confidence in GoCamp’s services. For this reason, GoCamp may, in its sole discretion, impose fees when a confirmed booking is canceled. Please keep your van’s calendar up to date so you can confidently accept reservations. If you need to cancel a reservation, let GoCamp know at your earliest possible convenience.

Owner cancellation fees:

• If the reservation is canceled within 48 hours of receiving a booking confirmation, there is no fee.
• If the reservation is canceled more than 14 days before departure, the fee is 20% of the reservation amount.
• If the reservation is canceled within 14 days before departure, the fee is 50% of the reservation amount.

When calculating cancellation fees, the reservation amount includes the base rate, cleaning fee, pet fees, add-ons, and any other charges typically paid out to you as an owner. This excludes taxes, insurance, roadside assistance, and service fees. Cancellation fees are typically debited from the bank account the owner has provided GoCamp.

In addition to the fees set out in this policy, owners who cancel a reservation will not receive a payout for the canceled reservation, and the van’s calendar will be blocked for the duration of the canceled reservation period.

Fees may be waived if there are extenuating circumstances, such as the van being involved in an accident, other emergencies that render the vehicle unusable for renters, or serious personal illness that prevents the van owner from managing the van.

As an owner, you have the right to refuse a reservation if you feel unsafe or uncertain about handing over the keys to your van. If you feel you need to cancel a reservation for trust and safety reasons, please let GoCamp know as soon as possible.

In all cases where a GoCamp van owner cancels a reservation, we will make every effort to find a suitable replacement van for the renter.

We ask that if you need to cancel a reservation, you let GoCamp know at your earliest possible convenience. Please note that consistent cancellations on your part may result in removal from the website (see Removal from GoCamp’s Website in our Owner Policies).