What do I need to do when my renter picks up my van?

Your Van Owner Field Guide walks you through the departure process. When your renter picks up your van, verify the renter’s identification and fill out the Departure Form, found in your Van Owner Field Guide. Record your mileage, fuel level, and any existing damage, then take and upload photos of the interior and exterior of the van. You will sign the form.

Before handing over the keys, do a walkthrough of the van with your renter and make sure they know how the van works. Verify that they have your contact information and they’ve downloaded your van’s Road Trip Ready Guide on their phone.