What if I need to cancel my reservation?

Cancel within 48 hours of booking: You will get a full refund. 

Cancel at least 30 days prior to departure: You’ll get a full refund including tax, minus the service fee. 

Cancel between 14-30 days prior to departure: You will receive a refund for 50% of the booking total and 100% of insurance and roadside assistance, including tax, minus the service fee. 

Cancel less than 14 days prior to departure: You are unable to receive a refund. You can reschedule in the same van for no fee (with the van owner’s approval).

There are no refunds for shortened trips if for some reason (e.g. weather, change in schedule) you return the vehicle early.